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Lv 10 XP
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Track 10

Client Success

The deal is the beginning

Retention and referrals are decided in the first thirty days, not at renewal.

15 min 130 XP2 lessons

0 of 2 complete

Lesson 1

The first thirty days

New clients are at their most anxious right after they pay. Over-communicate early.

8 min70 XP1 quiz questions

Lesson 2

Handling an unhappy client

Speed and honesty save accounts. Defensiveness ends them.

7 min60 XP1 quiz questions
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